Refund and Returns Policy

1. General Policy for Perishable Food Items

Due to the perishable nature, hygiene requirements, and food safety standards governing our organic products (including cold-pressed oils, flours, health laddus, and sundried products), Aarohan Agro does not accept returns or offer refunds for items once they have been delivered in good condition. All sales of edible items are final.

2. Damages, Leakage, and Defective Goods

We treat the safety and quality of our products with the highest regard. We offer a strict 5-Day Exchange/Replacement Window from the date of package delivery in the following exceptional circumstances:

• The product container or bottle arrived structurally broken, crushed, or visibly leaking.
• The items delivered do not match the product names or quantities listed on your invoice.
• The product arrived past its printed expiration date.

3. Process for Claiming a Replacement / Store Credit

To request a replacement for an eligible damaged or incorrect item, you must follow these steps:

1. Capture Photographic Evidence: Take clear photographs or a brief unboxing video showcasing the specific structural defect, leakage, or incorrect item.
2. Submit a Request: Contact our customer service unit within 5 days of delivery via email at aarohanagro@gmail.com or call us at 7057515795. Include your Order ID and attach your media proof.
3. Review Process: Our quality control team will evaluate your claim within 48–72 hours.
4. Resolution: Upon validation, we will arrange a complimentary replacement shipment of the exact product at no extra cost. In instances where the item is out of stock, a direct monetary refund or equivalent store credit will be issued.

4. Cancellation Terms

Orders can only be canceled if they have not yet been processed or dispatched by our warehouse logistics team. Once an order is handed over to our courier partners, it cannot be canceled, redirected, or refunded.